The information on this website should not be construed as financial advice.
All information is given with the proviso that while we give an indication of today's rates, we will not be held responsible for any human or technical error that causes a wrong rate to be published.
The rates must always be confirmed by one of our dealers, prior to a sale.
A large deal constitutes any single amount of £6,000 and above. For this type of deal Thomas Exchange UK Ltd will require your current valid Passport , a recent Utility Bill issued within the last 90 days, showing your current address, as well as a reason for the purchase ( i.e. Holiday money, mortgage, house purchase etc ).
In certain circumstances we may require further documentation relating to the transaction.
This information is required to enable Thomas Exchange UK Ltd to comply with the current Anti Money Laundering Regulations. All information given is held on file at our Head Office.
For currency and travellers cheques orders to be dispatched by post, payment can only be made to us by Internet /Telephone banking: Account Number 25712357 Sort Code 56.00.27.
Please ensure that you use your name or the order number as a reference when making the payment. Please do not pay cash into our account as this may be subject to an extra charge.
When collecting orders in person credit/debit cards may be used as a form of payment at the time of pick-up, however you would need to bring in a full passport or photographic drivers licence. Please be advised that your credit/debit card issuer may charge you a cash handling fee. Please note this is not a Thomas Exchange fee, this fee applies when you purchase currency from any Bureau de Change.
We also accept payment by cash and Internet/Telephone Banking: - Account Number 25712357 Sort Code 56.00.27. Payee: Thomas Exchange UK LTD
Thomas Exchange UK Ltd will not be liable for any losses incurred due to incorrect or incomplete delivery addresses. It is the customer's responsibility to provide the correct information including the postcode. Orders may be sent to an alternative address (i.e. a work address) but this must be clearly specified in the special instruction field.
Please be advised that it is your responsibility to be available to sign and accept delivery of your order. We will not accept any liability for fraudulent acts committed by a third party.
Customers should refuse to accept any damaged packages delivered by Royal Mail.
Orders may be collected from our office, delivered to your workplace (Central London only) or posted to your home or work address.
Postage is despatched by secure and insured Royal Mail Special Delivery and should be received before 1.00pm on the following day. The cost for this service is £10 per £2500 (or part of).
If for any reason your Royal Mail Special Delivery package does not reach you within the stated timeframe, Thomas Exchange UK Ltd will refer to the Terms & Conditions of the Royal Mail. Individual cases can take up to 30 working days before a settlement is reached.
Thomas Exchange UK Ltd will not pass on any details of Credit Cards or names and addresses of customers, to any third party whatsoever.
All customers who enter into a deal with Thomas Exchange UK Ltd accept that English Law governs the contract.